Monday, May 19, 2014

Or, Don't Read the Zibbet Forums, Owners Jonathan Peacock and Pastor Andrew Gray Close the Doors

Zibbet makes me sad
In my last post (again, I thought my last one on this subject) I invited anyone thinking of selling handmade or vintage or supplies at Zibbet to read their forums, in addition to googling and reading about the experience of others who have given it a try.

But last night, the Zibbet forums doors were closed by the owners, Jonathan Peacock and Andrew Gray.  Apparently, some observations about how the owners of Zibbet made their money from unsuspecting newbies were not appreciated.  So instead of answering the questions and comments, Peacock and Gray just put a padlock on the door. 

And they won't open it for anyone whom they have suspended.  Which is anyone who's questioned how the money we gave them is being spent, why the services we paid for weren't provided, and why the traffic and sales are just SO BAD.  Or anyone they just don't like, apparently, even people who have never posted in their forums!

So if you wanted to check out the Zibbet forums, you are out of luck unless you're willing to sign up to read them.  But really, why bother?  Does a "say only nicey-nice things about this site you invested in, or else you aren't allowed to READ, much less POST" forum really provide any data for you to use?  Uh, no.  And what's particularly sad is that there isn't much nicey-nice to read either.  Hours and hours pass with nary a peep except for self promotions ("I need to pay my bills, buy from me") and ("Show me your pink items and I'll show you mine"), which somehow passes as professional marketing in Zibbet land now.  Unless someone asks a real question, then a flurry of comments before the post is closed by the owners and the questioner quickly muted and denied access to even read.  No real discussion allowed!!!

So, no worries! I take back my earlier advice to visit them.  Don't even bother with the Zibbet forums, they are officially useless.  There's plenty of info, real analysis, real facts, including screen shots, all over the internet.  Again, I'd invite you to read this blog from the bottom up.  Do a search in the Etsy forums, where the Zibbet BoyZ can't zip up lips they don't like.  Take a peek at Twitter.  There's lots of info out there on Zibbet, you don't have to have a secret password and pledge of undying love and loyalty to find it!  And then decide if your time and money are worth it.  Robin

Tuesday, April 22, 2014

Giving Up on Zibbet was Hard to Do

Zibbet makes me sad.
It's been two months since I last blogged about Zibbet and I really thought I'd be "over it" by now.  But I'm not.  Yes, I'm selling a bit of vintage on Etsy (and a lot of pet and house portraits).  More vintage selling on ebay.  LOTS more. 

But I wanted to sell on Zibbet.  I invested in the promise...and promises...of Zibbet, and watching it slide back into oblivion makes me angry.  So unnecessary.  Like witnessing a teenager who self destructs - so needless, so sad, pathetic and wasteful.  Every site stat is going backwards.

The owners seem to think that if they finally do relaunch the site, it will solve all their problems.  Their self-inflicted problems.  They had some of the best, brightest and energetic sellers buy into Zibbet last fall and they alienated almost every one of them. 

By doing nothing to promote sales.  Nothing to promote Vintage.  And the strangest public relations from any owners of a business most of us have ever seen.

The owners, Jonathan Peacock and Andrew Gray oddly thought that by revamping their forums to be "positive" and muting people would draw savvy sellers.  Today I looked at it, zero activity in the Business forum.   The only forum with life ... if you call posts 4 hours ago life ... is the Promotion one.  Forums matter.  It's the little window into the site, and when the owners take it upon themselves to moderate them, it's a little window into the management of the site.  And the view in has been a horror show, or a lesson in what NOT to do to maintain and gain paying customers.

In this case, Owners who call sellers "trolls" in a secret forum they conspired in with other sellers, designed to artificially keep sellers from speaking their truth about the site and pit seller against seller.  And then publicly mock those who say the owners are doing just that.  (Screen shots sure can come in handy!)

Owners who publicly discuss their company's personnel issues and their failure to hire competent staff, or manage the project, so blame their employees for the debacle.  Owners who made time to patrol forums, private group posts, twitter posts, to mute discussions, join in on private forums to name call their customers, but can't find the time to oversee the project that ALL of their customer's livelihood depends on.  And that we paid for.

Owners who publicly discuss paying customers who they have decided to mute from their forum, allowing a virtual feeding frenzy on rumor and untruths go unchecked, and the victims unable to respond.  For instance, floating a rumor that one of us attacked another seller on the Zibbet forums, using profanities, which interestingly was never seen by anyone, nor been substantiated.  Yet that rumor keeps being whispered down the lane, like 12 year olds at a slumber party.

Owners who mute sellers who warned that a Google rep told them that  Zibbet's partnership with a pay-for-links scheme site would very likely result in "punishment" for all items on Zibbet in Google searches.  Owners who deleted that warning. 

Owners who wait until they are "outed" on their own forums before disclosing ugly that they support controversial political views and tweeted about them connecting our Zibbet shops with that ugliness.

Or that they were not providing services they charged us for.

Or that they were not meeting the deadline they advertised for the rebuild, not even close.  Not until confronted on the forums were these issues disclosed.

There was a reason so many of us invested MONEY in Zibbet. It was the promises there, the potential there and the direction Etsy was heading.  Etsy is still heading in that direction, the promises are still being made at Zibbet, but the potential was not only halted, but put into reverse.

I wanted it to work and I'm angry it obviously won't.  Because I spent $237 in good faith and so did lots of other sellers.  A waste.  All I have left from my Zibbet dreams is the ability to warn others.  If you are thinking about investing your time or money there, I'd invite you to read this blog from the bottom up.  You'll see screen shots that are fact, not rumor.  I'd invite you to google and read others' warnings about the site.  I'd invite you to visit their forums.

And if after that, you want to invest in it, well, all the best to you.  At least you have info that we didn't have last fall about the site.  There are a few folks who sell well enough at Zibbet as a second site to keep a presence there.  But it could have been sooooo much more.  And it should have been, for all the money we invested.

Tuesday, February 18, 2014

Does Zibbet do well in Google Searchs? A review and another few tests.

First off, please remember that Google remembers us and shows us what it thinks we want to see.  This means that searching for our own items is likely to result in artificial results for how our items are showing to our buyers.  For this reason, to run these tests, I use things that I don't sell.  I'd love to hear if your tests on someone else's items are similar or different from mine.

Fact.  As of today there are 839  listings for "lampwork earrings" on Zibbet.  I pick this because I'm a fan and often search for new ones to buy.  So I googled that term.  It's how I, as a buyer, shop for new earrings. It's not how Zibbet owner, Jonathan Peacock says buyers shop, but, hey.

So I searched for "lampwork earrings" and here's what I see. 
First I see...

that every page in Google search results shows photos of 4 different lampwork earrings from Etsy or another site, the PHOTOS of them are in the Google Shopping.  Zibbet does not provide this advertising to its customers like Etsy does.  (Although it advertised that it did when it wasn't (have screen shots, J and A)).   So in this search, on every page, I was shown different, gorgeous photos of lampwork earrings, 60 of them.  And if you click on one, you go right to that item to buy.

As a buyer, I probably wouldn't even bother scrolling down the regular search results, I've already clicked on a cute set of earrings I SAW and am shopping at their Etsy shop.  But say I did scroll down to "regular google".   In 15 pages, or 148 results, only ONE listing for a Zibbet item shows.  On page 4.  839 Zibbet listings, only one result in Google for as far as any buyer is likely to search.  Ahead of that lone Zibbet listing are etsy, ebay, alibaba, amazon, artfire, THE FIND.COM, etc.  and dozens and dozens of stand alone websites and blogs, flickr photos, etc.

 Get to the bottom off page 15, and Google gives this message:

In order to show you the most relevant results, we have omitted some entries very similar to the 148 already displayed.
If you like, you can
repeat the search with the omitted results included.



Think your potential customer hasn't already clicked on someone else's by now?  That they are going to REPEAT the search?

Next, I took one of the "most relevant" of those earrings in the ZIBBET search and pasted the exact title into Google search.  "Lampwork Pink Rose Earrings".  The "long tail tag" search that Zibbet owner Jonathan Peacock claims will do the trick and get items from Zibbet found.  Also because they are darned cute!

There are 16 "lampwork pink rose earrings" items at Zibbet search results.  At google, however  10 pages later, those earrings never appeared.  NEVER.  Cut and pasted the exact title and it's invisible for 10 pages of google results!

Again, only ONE Zibbet item showed, on Page 5 (from one of my favorite sellers, yay!).  Curiously, the ONE Zibbet item that showed in Google doesn't show in Zibbet's Own SEARCH using the identical search terms! (they are stunning earrings, by the way!).

 By the time I got to the bottom of Page 10, some pretty non-relevant things were showing, things like photographs that included the words "pink" and "rose".  And again, I've been shown gorgeous lampwork pink rose earrings photos from Etsy.  44 of them.  Think I haven't already clicked on one and gone to Etsy to shop? 



But wait! Here's a work around solution provided in the Zibbet forums!  Apparently, NING, the independent site that hosts the Zibbet forums, is in better favor with google.  Because, if you post your items on the Ning-hosted Zibbet forums, they can be found by google!  Or you can post them on Pinterest or Flickr.  Where somehow, the search terms Jonathan Peacock thinks can't be found for our Zibbet items, CAN be found. 

I will say it again and have several times. 
Putting photos on the bottom of the Community board here on main page with a link and having people comment Google picks it up immediately. 
Extremely important tool like a Billboard IMHO. 

So why aren't our Zibbet showing on Google within a reasonable amount of pages?  Why do we have to use an independent site like Ning or Pinterest to capture Google's interest and then redirect to your Zibbet items?  Why isn't Zibbet capturing Google's interest?  (I am not saying the Zibbet items aren't picked up EVER on google, but the back of the pack is the opposite place we need to be!) And all the competitors, standalones and blogs seem to be able to?  People with zero IT, engineering skill or internet interfacing skill or even the ability to build their own sites, are getting found BEFORE ZIBBET.  Why? 

Ask the owners.  And demand a REAL answer.  Them telling you that YOU need to work on YOUR SEO is not it.  Ask them what, exactly, is the issue and what, exactly, Zibbet is doing about these dismal results? 
I'd ask them myself but I was muted from their forums for asking questions like that, apparently.
But, look.  Don't take my word for it.  Run these tests yourself (unless you sell lampwork or earrings, because your results will be substantially different).  Or pick other things BUYERS search for.
I'll publish your results.
Whether they agree with mine or not.
You have my word.  Because I'd just like to get to the bottom of this.  And again, I want my money back.

Monday, February 17, 2014

Zibbet Review: Owners Jonathan Peacock & Andrew Gray Should Personally Invest to Provide What They Sold Customers

Why should Zibbet customers bear the financial hit for owners Jonathan Peacock and Andrew Gray's delay in the rebuild?  They owe their customers all of what we paid for and should personally invest in the site to provide those services or refund every single customer for the fees paid, if requested  Their "oh gee, we sold you this, but you aren't getting it" is not acceptable.  

We were sold these things:

1.  That the site would be rebuilt early 2014, with date of relaunch to be announced in January.  (Not happening, and no solid date will be given).
2.  That Zibbet was automatically submitting our items to 20 million buyers at The  (Not happening,  blamed on Zibbet site issues that will be fixed in the rebuild but not disclosed AND STILL USED TO LURE NEW CUSTOMERS until "outed" a few weeks ago on the forums. The "false expectations" referenced by Peacock and quoted below.

When cornered on the Zibbet forums in January about the silence on the rebuild, CEO Jonathan Peacock admitted:
Essentially we have over-promised and significantly under-delivered, which is NEVER good in business.
No, it is not.  And wouldn't be acceptable to 99% of the experienced Etsy sellers who invested in Zibbet shops in whole or in part on the promises given in their forums and on their sales page.

MANY of us with businesses scramble at times to ensure we deliver as promised to OUR customers.  Sometimes it means pulling all-nighters, sometimes it means spending our family money to hire help or resources. 

I have done it.  I've accepted portrait commissions with a Christmas deadline that I find I underestimated.  The ethical thing for me to do is to do all I can, personally, to fulfill my promise.  That means investing my family money into doing whatever I MUST DO to make it happen.  I pay out of pocket for expedited shipping, I get take out, I stay up all night until my eyeballs literally burn to honor my contract with my customer.

I don't just wait until I'm past deadline and cornered,  to tell the customer:   I have over-promised and significantly under-delivered, which is NEVER good in business and leave it at that, as Zibbet has done!  Precious few of us would ever do that.  If I were ever in the position that I could not deliver, I would offer a refund.  Zibbet refuses to do that.  WE pay for their mistakes, not them.  The owners, Jonathan Peacock and Andrew Gray, should dig into their own pockets to live up to their promises, like most of us do when we err.


Why does the rebuild date matter so much that it affects our bottom lines?  Because the current Zibbet site does not entice buyers or promote sales.  And time is money.  Knowing you're blowing a couple of months fees til the site relaunches is a loss many of us were willing to take BASED ON THE PROMISES of the owners.  Losing half a year?  Not acceptable.  Not even knowing if the whole year's worth of fees are blown because they have no idea when they'll launch after taking our money?  Unacceptable.  They should refund us since they can't deliver what they sold us.   Personally, if necessary.

 Many of us were willing to invest in shops last fall based on representations Zibbet made regarding the rebuild timing.  Some were planning "Shop Grand Openings" this winter, to coincide with the promised relaunch, this month or next. The time wasted on listing at Zibbet in anticipation of the promised relaunch is a financial hit few of us sellers will ever recover from.  It is so much more than just the Premium Account fees, and I want that back, too!


The "rebuild" or "relaunch" of the site was mentioned frequently as the panacea for all the other issues on the site.  The horrible, blurry photos of our items, the wait of nearly an hour for newly listed items to appear, the downtime, the tacky and dated-looking front page, the lack of credible site stats, issues with checkout and paypal interfacing, the inability to bulk edit, the dinosaur-age message system between buyers and sellers, the site slowness, the site stability, the awful jerry-rigged internal search, to name just a few issues that make Zibbet shops less competitive than selling on up to date ones.

All of which affects the "sellers" (Zibbet paying customers) bottom line because buyers aren't attracted to buy, or even brought to the site at all as promised. 


Zibbet's stability issues is the excuse for why 20 million buyers are not being shown our items via The  Since we knew Zibbet has little internal traffic, being found via the internet is essential.  Yet Zibbet chose to stop providing that service and didn't tell us, again until forced to when confronted on the forums.

Yes, we paying customers all assumed our items were being promoted via The Find.  Zibbet said so, had it as a major feature on the page to invest in a shop on Zibbet WHEN WE BOUGHT.  How could we have possibly known that was NOT TRUE?  Knowing that our items were being submitted to 20 million buyers on The was a selling point for many of us.  It is why I invested in 3 paying Zibbet shops, in addition to the promised relaunch.  It was used by the owners as a major selling point up to the day they were forced to admit on the forums that they were not providing that service!  See cut and paste (J and A, I also have screen shots).

Hi Deb,

We've had some issues that we haven't been able to resolve with our feed to The Find. Some sellers will find a few of their items on The Find, others will not. 

The main reason we've had trouble getting it to work, is because of the bad architecture of our current site. 

We have decided that we're going to hold off on sumbitting to The Find until the relaunch of the new site. The Find doesn't send a huge amount of traffic to Zibbet for the items that are indexed there, so we deemed it low priority.

You should definitely get to listing those items though. The organic traffic that you'll get from your items being indexed on Google, Yahoo and other search engines, will far outweigh the traffic that The Find would send you.
Btw, I will organize for The Find reference to be removed from the seller sign-up page. Hopefully this will avoid confusion in between now and relaunch.

Hi everyone,

As mentioned, The Find feed submission hasn't been working for a while. It is now removed from our pricing page. We apologize to anyone that felt mislead by this. It was not our intention. 

Whilst TheFind has the potential to send traffic to Zibbet, it is a very small amount. If it were significant, we would be straight onto fixing it right away. You will get more traffic by simply listing 10 more items in your shop, which will get picked up by Google and other search engines, then you would from The Find. 

I'm going to close this thread up and if anyone has further questions, you are welcome to email me directly:

Again the relaunch used as an excuse not to provide this service (which many of us find very helpful productive elsewhere where we can actually track where our views come from).  Also note that his opinion on getting more traffic by listing more is in dispute, being that my research and others' is showing that Google isn't providing ANY results for Zibbet within 10 pages for buyers searching for common items like "steampunk earrings", see previous posts in this blog on this issue.


So the relaunch we were promised by the owners AND the outside promotion sold to us by the owners are not happening, we customers are left holding the bag.  What are owners Jonathan Peacock and Andrew Gray doing to uphold the contract they made with us? 

Are they refunding when requested?  Nope.  We pay, they don't. 

Are they investing their own money?  Haven't heard it.  In fact, they say the rebuild all hinges on Zibbet Premium Account money.  My money. Your money.  Not their money.

There are sellers like me who depend on their online sales to pay their bills.  Their mortgages, electric, food, water, children's schools, health insurance, supplies.  Sellers who do whatever it takes to live up to the promises they made to their customers.  Sellers who invested their hard earned money in a site where owners make promises, then kinda shrug their shoulders, and say "gosh, gee, this is LOT harder than I thought, heh, heh, well, maybe someday you'll get what you paid for, but I ain't making any more promises!"  Tee hee.

They NOW say (I cut and paste, have screen shot):
We would encourage those that are considering a Premium membership only on the basis of the rebuild, to wait until launch to upgrade. We don't want to create any false expectations."

What is the ethical thing to do?  What is the moral thing to do?  What is a good business thing to do?

Refund those of us who have requested it.  And stop chasing even more sellers away with your whack-a-mole mutings of customers who ask you hard questions in the Zibbet forums.  We just want what we paid for.  From whatever source you have to get the money, Zibbet owners Jonathan Peacock and Andrew Gray, whatever it takes, just do it.

The momentum Zibbet HAD in the fall began to crumble when Andrew Gray put all of our shops at risk by tweeting controversial political opinions and religious views along with tweets about Zibbet.  And their subsequent actions on the forums hurt, too.  But refusing to refund those of us who have requested them because of promises not kept and services not rendered, is the biggest blow.  It's gone from primary site or second selling site to not worth it at all.  Based on owner actions and inactions.  We all deserve better.  Give us our money back.  It's only right.

Friday, February 14, 2014

Zibbet Review: Why can't I find any Zibbet items in Google, owners Jonathan Peacock and Andrew Gray?

Zibbet makes me sad!
Ever seen a zibbet item in google search?  A Zibbet customer asked this question in the forums yesterday, while the owners Jonathan Peacock and Andrew Gray were there posting in other threads.

Maybe I missed their response?

I did see other Zibbet customers responding, all over the map.  So I did my own research.  Being that Zibbet owners only admitted when outed that they weren't submitting our items to 20 million buyers at The, as they had advertised they were, alarm bells went off, hearing that people couldn't find their items on google, either.  Not google shopping, Zibbet doesn't pay, like the other seller sites do, for our items to be found via Google Shopping.  But regular old google.

I googled these items:

Steampunk Earrings
Squirrel Earrings
Hand made Miniatures
Polymer Clay Beads

And wasn't finding any of the hundreds of Zibbet items matching those items in Google within 5 or 10 PAGES of items.  I found ebay, etsy, artfire, lots of stand alone sites, the find, amazon, books, blogs, no Zibbet.  Is it just me?   I  tried another browser, still zilch.

I asked a friend to try and find these items and again, no dice.  Now if I get overly specific, using all the words in a title, I can find them, but even then, the seller's stand alone and etsy shop outranked their Zibbet one, unless the exact order of words was used.  And what BUYER is going to use your exact title to search to browse?

Now this surprised me.  When I first began listing there, shortly after I bought a Premium membership, a few weeks in, I was finding my items.  And I sold several vintage items to people who obviously found me via google, they had to sign up to Zibbit to buy.  Right after Christmas, I searched again and wasn't finding my items anymore, but all the problems with Zibbet that arose from the C3 Church Twitter scandal were still swirling around that time, so I didn't really pursue it.

(I have since removed my items from Zibbet, I want my money back for my time and my fees spent there.)

So I had to search for other people's items, and I'm just not finding them.  Which is actually a better way to search, since google returns search results they think you'll like.  So you are more likely to find your own items anyway. 

And others aren't finding Zibbet items on google either, judging from some of the questions posed in the forums, and as of the time of this writing (12:31 p.m., EST on 2/14/14), no explanation has been given by the Zibbet owners.

But I'd sure like to know.  And I'm sure the other 9,000 plus people who have invested their money and/or time in Zibbet would, too.  Is it just me?  Let me know how well you do with searching for other people's items on google. Search the way a real shopper would.  Not by copying and pasting a title, but a more general search.  Like "steampunk earrings".  And let me know what you find. 

Is it just me?  Or did something happen between Zibbet and google that we don't know about?  Did the "pay for links" Handmadology scheme that seller ChuckEByrd warned was a "black hat" move that would get Zibbet penalized actually happen?  (Chuck was muted from the forums by owner Andrew Gray for that warning, incidentally).  Or something else?  Or nothing else?  Is it just me?  I have no answers, only questions.

Since Zibbet has no internal shopping traffic to speak of, is not paying to have their customers' items in Google Shopping, is not submitting to The Find as promised, not showing up on regular Google within a reasonable number of pages is pretty alarming.  We knew when we signed up that we would be relying on internet searches, not internal traffic, at Zibbet.  If they aren't being shown...what exactly DID we pay money for?  I want mine back.  Plus compensation for the time I wasted there.  How about you?
Update!  It's the sellers' fault for not knowing enough about SEO.  According to CEO Jonathan Peacock's post in another thread, below. 

See, we're not supposed to ask these questions:
1.    Why aren't my items showing up in google when I search like a buyer does?  The purpose is to have BUYERS find our items!  Why do I have to almost copy the title to get a result from Zibbet?   We experienced sellers know BUYERS search for things like "maple leaf earrings", not a whole string of words. AND
2.    If it's the SELLERS' fault our Zibbet items aren't being found, because the internet is too "big" (???), then why do our items show up on Google with Etsy shops, Amazon, Artfire, blogs, stand alones, THE FIND, etc?  Just not Zibbet? 

You know, folks, you can't make this stuff up.  Every day the management of Zibbet outdoes itself.  To me, the following is just downright disrespectful and petulant. 
Hi Lee,

Firstly, just to clarify for everyone, whatever stats counters you install on Zibbet, using our "widgets" system, is INACCURATE. It will only count the visits to your shop from page and won't count visits to any of your items, your profile page, policies page, feedback etc etc.

Secondly, you can see if your shop is getting indexed by Google (as all Zibbet shops do), by Googling "". In your case, you can see this here:

Thirdly, 42 Million results for "Mammoth Ivory" items means you're in a competitive space and means it would be extremely hard to rank highly in the search engines for this specific term. This means you need to try and be found using "long tail keywords". Long tail keywords is when you target longer strings of keywords that your customers my be searching for. You can figure out what 'long tail keywords' people are searching for using Keyword Planner as a guide.

Zibbet uses your titles and descriptions to sends Google the information they use to rank your items page / shop. This is just one of the many variables that Google uses to rank you. I have done a search for one of your item titles (which should be considered as a long tail keyword) and I found your item in the first position out of over 5,000 items:

There are some really great articles on SEO in the Success on Zibbet blgo column. Have a wander through here if you're interested to learn more:

Hope that helps to clarify. Zibbet absolutely submits your items to be indexed by Google and other search engines. One of the best parts about being with a marketplace such as Zibbet is that we have built up a lot of the things that Google looks for when deciding where to rank you. Sellers benefit from that.

If you can't get your shop / items ranking for your keywords, go for the long tail. The internet is big and competitive and there's millions of other sites trying to rank for the same thing. It all comes down to SEO. Learn about it and work on it if you want to rank better. 

Wednesday, February 12, 2014

Zibbet Review: Owner Andrew Gray Characterizes Customers on Forums as "Trolls" while Publicly Declaring He Supports All Sellers

Zibbet owner Andrew Gray joined in a private, invitation only group to encourage the shunning and manipulation of forum threads started by those with questions about the site.  Or in this case a thread that thanked folks for asking those hard questions.  The "trolls" in other words.

Publicly, of course, he claimed he and CEO Jonathan Peacock welcomed robust discussion.  But manipulation of the forum to suppress that kind of discussion by not responding to it and to instead bump "positive" threads, is encouraged by him.  Don't have your magnifying glass?  Here's what he says:
"This is super good advice and will definitely help Zibbet to stay strong.  "Don't feed the trolls"  This is fabulous & profound and the same time. :) A."

And a member responds, "Andrew this group has done an amazing job starting last night keeping the positive threads up and not responding to the obvious baiting.  They did a great job for this community." (Baiting being a thread thanking people for asking hard questions).

To which, Andrew Gray says, "Absolutely!  Good work folks.  the future for the Zibbet community is unquestionably productive, helpful, professional and fun.  Death to petty bickering! A."

Now this is a rare find, this group's posts were super secret so the rest of us only surmised it was being done based on observation of its members and the owner.   It was not private for a while today and these posts were public for all to see.  I showed it on twitter, and whoops!  It suddenly disappeared.

So while Andrew Gray is plotting privately with SOME of his customers to shut up OTHER customers, he's posting this publicly.

3. Giving oxygen to the "us vs them" rhetoric will not be tolerated (by anyone)
4. There is no such thing as favourites with admin. This notion is plain ridiculous.

from his scolding "It's Real Simple" announcement.

The Zibbet owner mocks the perception held by many of his customers that there is a concerted effort that includes him to divide and conquer the forums to suppress questions everyone has a right to have answered, and systematically mutes without warning to ensure it when he and his "favourites" in his secret hidey hole haven't done a good enough job of it.

And people ask me why I want my money back?  Besides he and Jonathan Peacock saying they were submitting my items to 20 million buyers on The, when they weren't?   And concealed that info til outed?  $237.  I want it back.  These are not people I want to do business with.

Friday, February 7, 2014

Jonathan Peacock and Andrew Gray of Zibbet? Give me my money back for not providing service I paid for!

I've asked you multiple times privately and publicly and in your inimitable public relations style, have been ignored.  Zibbet owners Jonathan Peacock and Andrew Gray, I want my money back for the services you advertised to sell me on Zibbet, but knowingly did not provide me.

I want all $237 of it.  Your "Sell" page on Zibbet claimed that you were automatically submitting our items to 20 million buyers on The  And weren't.  And you knew you weren't while you were using that as a seller point.  And didn't admit it until confronted publicly on your forums. 

You admit that you are not promoting our shops, a service that convinced many of us to invest in yearly shop memberships, yet you keep the money without providing that service.  Not to mention the "tease" that you were relaunching a stable, professional looking website in "early 2014".

I want my money back.  I am entitled to it. 

Jonathan Peacock and Andrew Gray's Advertising Services NOT provided.
It amazes me that you allow other Zibbet members to do your public relations for you.

Recently on twitter, several of these poor souls were arguing the legality of your not providing the services you advertise but knowingly were not delivering.  Like it was "free carwash with fill up of gas" when the carwash was broken.  These poor souls actually thought they were helping you by claiming that that kind of bait and switch was comparable to what you have done.

Of course, it's more like a pizza company paying a promotions company to do a variety of promos, including putting door hangers on 2 thousand houses and discovering that the 2 thousand hang tags were discarded because the owner's truck broke.  And the promotions company still taking orders for hang tags from other shopkeepers.

And the promotions company, when finally outed, saying, yeah, we weren't, our truck broke, sorry you THINK you were mislead into thinking we were doing that.  Those hang tags aren't very effective anyway.  We did do some of the other things we promised you.

And leaving it at that.  There are others who love Zibbet, some with a mysterious passion that eludes me.  And that's fine.  If they are happy, that's their business.  But I expected EVERYTHING I was promised when I paid for my 3 shops, and more importantly, spent precious time on!  And since you knowingly DIDN'T provide all the services you sold me I want a refund.  That's $237 and it's the upright thing to do.  You can refund me via paypal.

Hopefully THAT kind of professional answer will be what I get, not some poor souls telling me that I "look bad" for asking for what I paid for.  And thinking that's great public relations for you.